Shipping Policy

Shipping Cost

We offer free shipping on all orders.

Order Processing

Most in-stock items are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

E-Bikes

Estimated delivery: 3–7 business days
Fulfilled by trusted carriers such as FedEx / UPS depending on the destination.

Accessories

Shipped from international warehouses
Estimated delivery time: 10–20 business days

Pre-Order Items

For pre-order products, total delivery time is calculated as:

processing time + estimated shipping date shown on the product page + transit time

Shipping Notifications

Once your order is shipped, a tracking number will be automatically sent to your email.
You can use it to track your shipment at any time.

Shipping Issues & Support

Delayed or Missing Packages

If your order has not arrived within the estimated delivery time, please contact us at:

📩 support@qnutbike.com
within 7 days after the expected delivery date

We will investigate with the carrier and assist you accordingly.

“Delivered but Not Received”

If the tracking status shows “delivered” but you did not receive your package:

Please contact us within 3 calendar days of the delivery notification.

We will initiate an investigation with the logistics provider.

Returned Packages

If a package is returned due to:

incorrect shipping address
failed delivery attempts
unclaimed package

We may require additional shipping fees for reshipment or handle a refund after the return is confirmed at our warehouse.

Remote Areas

Delivery to remote areas may take longer or may not be available.

This includes (but is not limited to):

Alaska
Hawaii
U.S. overseas territories (Guam, American Samoa, U.S. Virgin Islands)

Delivery Time Disclaimer

While most orders arrive within the estimated timeframe, delays may occasionally occur due to:

weather conditions
carrier delays
customs clearance
peak season demand
warehouse processing fluctuations

We always do our best to ensure timely delivery and keep customers updated.

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